Westgate Resorts is an expansive timeshare company that offers luxurious vacation experiences across the United States. With over 28 resorts in premier travel destinations, including Orlando, Las Vegas, and Gatlinburg, Westgate has made a name for itself in the hospitality industry. However, like any other business entity, it has its highs and lows. Before booking your next vacation with them, it’s important to understand both the best and worst Westgate ratings.
On a positive note, many guests appreciate the spacious accommodations provided by Westgate Resorts. The units are typically larger than standard hotel rooms and feature full kitchens or kitchenettes – perfect for families or groups who prefer to prepare their meals. Moreover, most of their properties are conveniently located near major attractions which makes them an ideal choice for travelers looking to explore popular tourist spots.
In terms of amenities, Westgate does not disappoint either. Most of their resorts boast multiple pools (including kid-friendly options), fitness centers, various dining options on-site or nearby and some even offer spa services for those seeking relaxation during their stay. These features have earned Westgate high ratings from numerous satisfied customers.
However, every coin has two sides; alongside these glowing reviews are less favorable ones that potential visitors should be aware of before making a reservation.
One common criticism revolves around customer service issues – particularly related to reservations and cancellations policies which some guests find inflexible or unclear. There have been instances where customers were unable to cancel bookings within what they believed was an acceptable timeframe without incurring hefty fees.
Another area where Westgate receives lower their ratings timeshare sales presentations. Guests often report feeling pressured into attending these presentations with promises of gifts or discounts only to experience aggressive sales tactics aimed at convincing them to purchase a timeshare interest on the spot.
Lastly but importantly is the issue of maintenance fees which can add up quickly especially if you own a timeshare with them – this expense comes as unexpected to many and can dampen the overall vacation experience.
In conclusion, Westgate Resorts offers a mix of both appealing and less-desirable elements. The spacious accommodations, prime locations, and extensive amenities make it an attractive option for many travelers. However, potential guests should be aware of the criticisms regarding customer service, timeshare sales tactics, and additional fees before booking. It’s always advisable to research thoroughly and weigh both positive and negative reviews to make an informed decision that suits your needs best.